Trustscore 4.7/5

VOOLM CY20 — Folding Electric Bike | 250W | Pedal Assist Modes

Sale price £649.00
Delivery status Free UK delivery · 3–6 business days
£100 OFF Code: SUMMER07
Limited-time offer ends in: 00:00:00
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1-Year WarrantyOn parts, from delivery.
EAPC Road Legal25 km/h assisted. UK public roads.
Pedal Assist ModesPAS, Electric, Manual.
Fast UK DispatchShips from UK. Via UPS.
James M.
James M.★★★★★★★★★★

Delivered in just 3 days. The first ride was very good.

Tom G.
Tom G.★★★★★★★★★★

Feels solid, reassuring on the road and genuinely fun to ride. Very happy with it.

Sophie R.
Sophie R.★★★★★★★★★★

My first e-bike and I felt confident within minutes. Wish I’d bought one sooner.

Nico S.
Nico S.★★★★★★★★★★

Smooth, comfortable and easy to use. It has made my everyday journeys much more enjoyable.

350WPEAK POWER
Up to 65 KMRANGE
20" FoldingTIRES
432WhBATTERY
~6–7 HoursCHARGE TIME
Shimano 7GEARS

See VOOLM in Motion

T2 VOOLM

RS-A02 VOOLM

CY20 VOOLM

PANORAMIC VIEW

250W. Three Modes. Your Call.

The CY20 runs a 250W brushless hub motor — up to 350W when you push it. Choose how you ride: pure pedal assist, full electric, or manual. The CY20 adapts to your energy, your route, and your mood.

One Charge. Up To 65 KM.

432Wh lithium-ion battery. ECO mode gets you up to 65 km. Switch between modes mid-ride to extend your range. Removable — charge it wherever you end up.
(Actual range may vary depending on rider weight, terrain, temperature, tyre pressure and assistance level.)

Ride Your Way. Every Day.

PAS mode: pedal assist — natural cycling feel with motor backup. Electric mode: full motor assist, minimal effort. Manual mode: pure cycling, zero battery use. Switch modes on the colour LCD display to match your battery, your effort, and your route.

Grip Where You Need It.

20" folding tyres. City roads, coastal promenades, light trails — the CY20 rolls over all of it. Wide enough for stability, compact enough to fold. Grip where you need it, every time.

250W. Three Modes. Your Call.

The CY20 runs a 250W brushless hub motor — up to 350W when you push it. Choose how you ride: pure pedal assist, full electric, or manual. The CY20 adapts to your energy, your route, and your mood.

One Charge. Up To 65 KM.

432Wh lithium-ion battery. ECO mode gets you up to 65 km. Switch between modes mid-ride to extend your range. Removable — charge it wherever you end up.
(Actual range may vary depending on rider weight, terrain, temperature, tyre pressure and assistance level.)

Ride Your Way. Every Day.

PAS mode: pedal assist — natural cycling feel with motor backup. Electric mode: full motor assist, minimal effort. Manual mode: pure cycling, zero battery use. Switch modes on the colour LCD display to match your battery, your effort, and your route.

Grip Where You Need It.

20" folding tyres. City roads, coastal promenades, light trails — the CY20 rolls over all of it. Wide enough for stability, compact enough to fold. Grip where you need it, every time.

Pedal Assist Modes

PAS, Power, Manual — switch anytime on the colour LCD. Manage your battery, your effort, and your ride from the display.

Suspension

Front suspension fork absorbs city potholes and cobblestones. Comfortable on 20" wheels across mixed urban terrain.

Brakes

Dual disc brakes front and rear. Mechanical, reliable, rain-ready. Stops clean at 25 km/h in any weather.

Tires

20" folding tyres. City-ready grip on tarmac, promenades, and light gravel. Folds away when you're done riding.

CY20 SPECS

MOTOR250W Brushless Hub (up to 350W Peak)
BATTERY36V 12Ah — 432Wh Li-Ion
RANGEUp to 65 km ECO PAS
CHARGE TIME~6 - 7 hours (0 → 100%)
MAX SPEED(ASSISTED)25 km/h
GEARSShimano 7-Speed
SUSPENSIONFront Fork — Hardtail
BRAKESDual Disc Brakes — Front & Rear
FRAMEHigh-Carbon Steel
WEIGHT27 kg
MAX LOAD150 kg
DIMENSIONS171 × 90 × 107 cm
FOLDINGYes
TIRES20" Folding Tyre
DISPLAYIntelligent Colour LCD
ASSIST SYSTEMPAS + Electric mode
Bike dimensions diagram
RIDER REVIEWS

What VOOLM Riders Say

Charlotte D.
Verified Buyer

I mainly use the CY20 for shopping and short journeys around town. It feels easy to control in traffic and I really like the upright riding position.

Charlotte D.
★★★★★ ★★★★★
Charlotte D.
Sophie R.
Verified Buyer

This is my first electric bike and I was slightly nervous before the first ride. It only took a few minutes to feel comfortable. The assistance feels smooth and the bike is easy to control.

Sophie R.
★★★★★ ★★★★★
Sophie R.
Daniel M.
Verified Buyer

I originally bought the RS-A01 for occasional rides, but I now use it for work and local shopping. It has replaced more short car journeys than I expected.

Daniel M.
★★★★★ ★★★★★
Daniel M.
Dlora S.
Verified Buyer

My commute includes several busy roads and one unpleasant hill. The CY20 has made the journey much easier, and I arrive at work feeling far more relaxed than before.

Dlora S.
★★★★★ ★★★★★
Dlora S.
Nathan B
Verified Buyer

I’ve used the XD26 on roads, gravel tracks and a few rough countryside paths. The suspension makes a noticeable difference and the bike feels controlled when the surface becomes uneven.

Nathan B
★★★★★ ★★★★★
Nathan B
Oliver H.
Verified Buyer

Brilliant for my daily commute. I still get some exercise, but I no longer arrive at work feeling completely exhausted.

Oliver H.
★★★★★ ★★★★★
Oliver H.

Some Things You Might Want To Know

In the Box

1× VOOLM CY20 Folding Electric Bike ·
1× 36V 12Ah Battery ·
1× Charger ·
1× Colour LCD Display ·
1× LED lights ·
1× Assembly toolkit ·
1× User Manual (EN)

What are the 3 riding modes?

PAS (Pedal Assist): the motor assists while you pedal — most energy-efficient, longest range. Electric mode: full motor assist with minimal pedalling effort. Manual mode: standard cycling with no battery use. Switch between modes at any time using the colour LCD display.

Step 3 — Fit the pedals

Right pedal (R) threads clockwise. Left pedal (L) threads anti-clockwise. Hand-tighten first, then use the 15mm spanner from your toolkit.

⏱  Total time: approx. 20–30 minutes.

📖  Full illustrated instructions in your user manual.

🆘  Need help? Email contact@voolm.com — we respond within 48 hours.

Safety Precautions

⛑  Before your first ride

Check tyre pressure, brakes, and all fasteners before every ride. Assemble handlebar, pedals, and front wheel as shown in the manual.

🪖  Always wear a helmet. We recommend high-visibility clothing, especially in low-light conditions.

⚡  Battery & charging

Charge with the supplied VOOLM charger only. Do not charge overnight unattended or near flammable materials. If the battery shows damage, swelling, or unusual heat — stop use immediately and contact support.

🔧  Maintenance

Do not modify the electronic control system. Unauthorised modifications void the warranty and may create safety risks. Service the brakes and drivetrain regularly.

📞  Support  contact@voolm.com  |  Mon–Fri 9am–6pm (GMT/BST) |  +441202080175

Shipping

📦  Where do we ship?

We deliver exclusively to mainland UK addresses. We do not ship to Northern Ireland, the Channel Islands, or the Isle of Man.

🚛  Shipping partners

We ship via UPS, fully tracked. You'll receive a tracking link by email once your order is dispatched.

💷  Delivery cost

Free on all orders. No minimum purchase. No hidden charges.

⏱  Delivery time

3–6 business days from order confirmation. Orders are dispatched within 1–2 business days (Mon–Fri, excluding UK public holidays).

Order cut-off: Monday to Friday, 3pm (GMT/BST). Orders placed after 3pm or at weekends are processed the next business day.

📍  Where does my order ship from?

All VOOLM products are dispatched from UK partner fulfilment warehouses. No import duties. No customs delays.

🔍  Tracking

You'll receive a tracking email once your order is dispatched — usually within 3 business days. Check your spam folder if you don't see it.

❓  Questions?  contact@voolm.com  |  Mon–Fri 9am–6pm (GMT/BST) |  Response within 48 hours

Return & Refund

✅  14-day right of withdrawal (no-fault returns)

You have 14 calendar days from delivery to return your order — no reason needed, no penalty. Email us at contact@voolm.com within 14 days. Return the product unused, in original condition with all packaging.

Return shipping costs are borne by the customer. Refunds are issued to your original payment method within 14 days of us receiving the returned item.

🛠  Returns after 14 days — quality defects only

Beyond 14 days, we accept returns for genuine manufacturing defects only. Email contact@voolm.com with photo or video evidence. Our team assesses within 5 business days. If confirmed, replacement parts or a replacement unit are sent at no cost to you.

❌  Non-returnable items

Items assembled, used, or modified beyond reasonable inspection. Items returned without prior written authorisation. Damage caused by user error or accident.

❓  Contact  contact@voolm.com  |  Mon–Fri 9am–6pm (GMT/BST)  |  +441202080175