Privacy policy

This Privacy Policy explains how personal data is collected, processed, and protected on voolm.com, operated by Lim Silavann-John, Sole Trader, SIRET 983 192 030 00028. We comply with UK GDPR and the Data Protection Act 2018.

1. Data Collected 

• First name and surname 

• Billing and delivery addresses 

• Email address and phone number 

• Payment data (processed encrypted by Shopify Payments — not stored by VOOLM) 

• Order history and customer service correspondence 

We collect this data in two ways: directly from you (when you place an order, create an account, or contact us) and automatically (through cookies, pixels and server logs when you browse the site).

2. Purposes of Processing 

• Managing, processing, and delivering orders 

• Managing after-sales service, returns, and refunds 

• Responding to enquiries 

• Complying with legal and regulatory obligations 

• Fraud prevention and website security 

3. Legal Basis for Processing 

• Performance of a contract (processing your order) 

• Compliance with a legal obligation (accounting, tax records) 

• Legitimate interests (fraud prevention, service improvement) 

• Consent (where explicitly obtained, e.g. marketing communications) 

4. Retention Periods 

• Customer data: 6 years from end of financial year 

• Accounting records: 6 years (UK legal requirement) 

• Contact requests: 3 years from last contact 

• Cookies and trackers: 13 months maximum 

5. Recipients of Data 

Data is shared only with service providers who help us run the store:
• Shopify Inc. — hosting and platform
• UPS — delivery
• Shopify Payments — payment processing
• Google — analytics and advertising (Google Analytics, Google Ads, Google Merchant Center)
We never sell your personal data. Some providers, such as Google, may process limited data to measure performance and deliver personalised advertising, as described in section 8.

6. International Transfers 

Some data may be transferred outside the UK (France/Canada/USA). All transfers are subject to UK GDPR safeguards including Standard Contractual Clauses where applicable. 

7. Your Rights (UK GDPR) 

• Right of access

• Right to rectification 

• Right to erasure 

• Right to restrict processing 

• Right to object 

• Right to data portability 

• Right to withdraw consent 

To exercise rights: contact@voolm.com. Complaints: ICO — www.ico.org.uk — 0303 123 1113. 

8. Cookies, Analytics and Advertising
We use cookies and similar technologies (including pixels) to operate the website, analyse traffic, and support advertising. This includes:
• Essential cookies — required for the site and checkout to function.
• Analytics — we use Google Analytics to understand how visitors use the site.
• Advertising — we use Google Ads, Google Merchant Center and remarketing tools, which may use your browsing data to measure campaigns and show you relevant, personalised ads.
We do not sell your personal data. You can accept or refuse non-essential cookies via our cookie consent banner, and manage advertising preferences through your browser, Google Ads Settings (adssettings.google.com), or the Google Analytics opt-out add-on. See our Cookie Policy for full details.

9. Security 

We implement appropriate technical and organisational measures to protect personal data. In the event of a breach, we will notify affected users and the ICO as required by law. 

10. Contact 

Data Controller: Lim Silavann-John, Sole Trader (VOOLM / SNL.CF) — contact@voolm.com — 10 rue de la Paix, 75002 Paris, France